Returns Policy

All sales at OLDWATCH.SHOP are final. We do not offer a general return window for change-of-mind purchases, sizing issues, buyer's remorse, or similar discretionary returns.

Limited Exceptions

A refund or other resolution may be considered only when:

• - The item arrives damaged
• - The item does not arrive at all, excluding customs holds, delays, or similar circumstances outside our control
• - The item received does not match the description of what was purchased

What Is Not Eligible

We do not accept returns or refunds for:

• - Change-of-mind purchases
• - Buyer's remorse or preference-based dissatisfaction
• - Wear, damage, servicing, or modification after delivery
• - Delays caused by customs, carriers, or similar circumstances outside our control

How to Report an Issue

If you believe your order qualifies under the limited exceptions above:

1. 1. Contact us at evan@oldwatch.shop with your order number and a detailed explanation of the issue
2. 2. Include clear photos if the item arrived damaged or is not as described
3. 3. We will review the claim and let you know whether a refund, return, or other resolution is approved
4. 4. Do not send an item back unless we specifically authorize and instruct you to do so

Return Shipping

If we approve a return in connection with an eligible claim, we will provide instructions for next steps. Unauthorized returns may be refused or delayed.

Questions?

If you have any questions about our returns policy, please contact us.