OLD WATCH SHOP

Returns & Refunds Policy

Except where applicable law requires otherwise, all sales at Old Watch Shop are final except for the qualifying order problems described below. I do not accept returns for a change of mind, buyer's remorse, sizing or fit, or personal preference.

ALL SALES ARE FINAL - Returns and refunds are available only for the qualifying order problems and through the process described below.

Qualifying Order Problems

A return or refund may be approved if:

  • - The item arrives damaged
  • - The wrong item was received
  • - The item materially differs from its listing description
  • - USPS tracking and any applicable carrier inquiry confirm that the shipment was lost or not delivered

Reporting a Delivered-Item Problem

Contact me at evan@oldwatch.shop within 14 calendar days after delivery. Include your order number, a description of the problem, and clear photographs when relevant.

Delayed, Lost, or Undelivered Packages

If an order has not arrived, contact me after its estimated delivery period has passed. I will review the USPS tracking information and may open a carrier inquiry. A customs hold or delivery delay is not considered non-delivery while the package remains in transit.

Approved Returns

Do not return an item until I authorize the return and provide instructions. I pay the shipping cost for an approved return. Unauthorized returns may be refused or delayed.

The returned package must include the item and all parts or accessories received. The item must be in the same condition as received, except for damage that is the subject of the claim. There is no restocking fee.

Refund Amount and Timing

An approved refund includes the item price and any original shipping charge paid. Refunds are issued to the original payment method whenever possible.

I issue the refund within 5 business days after receiving and inspecting an approved return. If no return is required, such as for an approved non-delivery claim, I issue the refund within 5 business days after approval. Your bank or payment provider may require additional time to post the refund.

Import duties, taxes, customs charges, and other fees collected by a government, carrier, or other organization are not collected by Old Watch Shop and cannot be refunded.

A claim must be reviewed and approved under this policy. Opening a return or payment dispute does not automatically guarantee a refund.

Purchases Through eBay

Purchases completed through eBay are governed by the policies that apply to that eBay transaction.

Questions?

If you have any questions about my returns and refund policy, please contact me.